Switch provided clarity to the need to dig deeper when faced with a change problem. The bright-spot philosophy (“What’s working and how can we do more of it?”) sums up my daily perspective. Rather than dwell in the doldrums of ineffectiveness and doubt, I challenge myself to use counterintuitive thinking and maximize success.
Switch clearly articulates three surprises about change:
- What looks like a people problem is often a situation problem – though we must realize the environment does not stand apart from hearts and minds (p. 5)
We must shape the path.
- What looks like laziness is often exhaustion – we must realize that self-control is an exhaustible resource (p. 10)
We must motivate the elephant.
- What looks like resistance is often lack of clarity – we must be specific and concrete – more like 1% milk and less like the Food Pyramid (p.63)
We must direct the rider.
I appreciate the action verbs in the chapter titles – such as Shrink the Change or Tweak the Environment. This challenges me to take action to make a change. As an instructional leader, I wonder how I can use what I know about change to help others… remove friction from the trail to make the journey more accessible, make the right behaviors a little easier and the wrong ones a bit more difficult.
My notes from my reading are below.